ACERUS PHARMA

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REFUND PROCESS

  • For return intimation, please visit (e-mail).
  •  ACERUS Customer team will verify the claim made by customer within 72 hours.
  •  Once Complaint/Claim is verified as genuine & reasonable, Acerus will be initiate the collection of product (s) to be returned.
  • The Customers will be required to pack the products in original manufacturer’s packing.
  •  Refund Will be created within 20 days from the date of reverse pick up. In all the cases, if claim is found to be valid, refund will be made as mentioned below :-
    a. Order placed through online wallet will be credited to the wallet; and,
    b. Order placed through cod will refund through fund transfer to customer’s  bank account.

Return Policy

“RETURN” means an action of giving back the product ordered at Acerus Pharma portal by the consumer. The following situations may arise which may cause the action of return of the product.
-: Product(s) delivered do not match your order.
-: Product(s) delivered are post or near to expiry date (medicines with an expiry date of less than 2 months shall be considered as near expiry.)
-: Product(s) delivered were damaged in transit (do not accept any product which has a tampered seal).
NOTE Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

Cancellation Policy

The Customers can cancel the order for the product till Acerus Pharma shipped it. Order once shipped cannot be cancelled.
# ACERUS PHARMA CANCELLATION”
There may be certain orders that Acerus partners are unable to accept and services & these may need to be cancelled. Some other situations that may result in your order being cancelled includes, non-availability of the products or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners..

SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of order and can be viewed in the cart section at time of checkout.
For any further shipping related information, please write email to aceruspharmaindia@gmail.com .

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