ACERUS PHARMA

Privacy Policy

Acerus Pharma takes the privacy of your information seriously. This privacy notice describes the type of personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights & choices with respect to your personal information and how you can contact us about your privacy practices.
You are adviced to carefully read this privacy Notice before using or availing any at our products and/or services .If you do not agree with any provisions at the terms or this privacy policy , we advise you do not use or access the “website”.

1. WHAT DATA WE COLLECT ABOUT YOU

  •  Contact Information: First & Last name, email address, Country, employer, Phone Number and Other similar Contact data.
  •  Financial Information: Payment instrument information, transactions, transaction history, Preferences, Method, made and manner of payment, speding pattern or trends and other similar data.
  • Technical Information: Website, Device and mobile app usage, internet protocol(I.P) & similar informtion collected via automated means, such as cookies, pixels & similar technologies.
  • Transaction information: The data of the transaction, total amount, transaction history & preferences & related details.
  • Product & Services Information: Your account membership number, registration and payment information. When you are requested products and/or services directly from us, or participate in marketing programs.
  • Personal Information: Age/Sex/Date of birth/ Material status , Nationality, details of government identification documents provided, Occupation, Ethnicity, Religion , Travel history or any other personal information provided in responses to surveys or Questionaries.
  • Your Reviews, feedback and opinions about our products & services.

2. HOW WE COLLECT DATA

  • Information you give us.
  • Email communication
  • Information privously provide

3. DATA SHARED BY YOU:

  • Acerus pharma collect your data in several ways from your use of website or mobile application:
  • When You Register with us to recieve our products and/or services.
  • When you conduct a transaction with us on our websites.
  • When you complete survey conducted by or for us.
  • When you elect to recieve any commumication from us.
  • From the information gathered by your visit to our stores/websites.

4. OUR USE OF DATA

Any or all the above data may be required by us time to time provide information relating to Acerus Pharma Specially data may be used by us for the following reasons:

  • To commumity with you (including to respond to your request / questions / feedback / claims or disputes) and to customize and improve our services.
  • To enhance your shopping experiences, and bring you access to membership programs, rewards and offers across Acerus Pharma.
  • Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks.
  • Provide you with offers(including for financial products and/or services), personalized services and recommendation and to improve your experience on our website.
  • Provide privilages and benefits to you, marketing and promotional compaigns based on your profile.
  • We treat these inferences as personal information (or senstive personal information, as the case may be), Where required under application law. Some of above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
  • Where required under application law, we will only use your personal information ( including sensitive personal information ) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

5. KEEPING DATA SECURE

We store your data on secure server of Acerus Pharma. If you suspect and misuse  or loss or unauthorised access to your data, please let us know immediately by contacting us by email at our email address.

6. DATA STORAGE
Data collected under the privacy notice is hosted on servers located in india.

7. APP PERMISSION THAT WE CAPTURE

We ask for the following website permission while on boarding; in order to optimize the experience for you:

  • Location: It is recommended that you set your location sharing always as it help us to show you location specific data like availability of products. You can change this anytime.
  • SMS: To support automatic OTP Confirmation so that you don’t have to enter the authentication code manually.
  • Recieve SMS: This help us to send you payment related SMS by our payment partner.
  • Photo/ Media / Files: Media access permission is needed to store & retrieve your uploads.

8.SERVERABILITY

If any court or competent authority finds that any provision of this privacy notice(or part of any provision) is invalid / illegal unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforcebility or the other provisions of this privacy notice will be affected.

9. CHANGES TO THIS PRIVACY NOTICE

Our Business Changes Constantly and our privacy notice may also change we may e-mail periodic reminders of our notices & conditions, unless you have instructed us not to, but we should check our website frequently to see recent changes. The updates version will be effective as soon as it is accessible, Any changes will be immediately posted on our websites and You are deemed to have accepted the terms of the updated privacy notice on your first use of our website or 1st purchase of the products and/or services following the alterations. We encourage you to review the privacy notice frequently to be informed of how we are protecting your information.

10.HOW TO CONTACT US

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by E-mail us at aceruspharmaindia@gmail.com . You may contact Us for information on services provider / partners with whom we may share your data in compliance with the privacy notices & applicable law. We will respond to your request within 30 days.

Refund Process

In all the cases, if claim is found to be valid, refund will be made as mentioned below :-
a. Order placed through online wallet will be credited to the wallet; and,
b. Order placed through cod will be refunded through fund transfer to customer’s bank account.

RETURN PROCESS

ACERUS PHARMA team facilitates processing correct medicines as per order and also strives to service the medicines and products in right conditions/ without any damage every time a Consumer places an order. We also strongly recommend the items are checked at the time
Of delivery.

  • For return intimation, please visit (e-mail).
  • ACERUS Customer team will verify the claim made by customer within 72 hours.
  • Once Complaint/Claim is verified as genuine & reasonable, Acerus will be initiate the collection of product (s) to be returned.
  • The Customers will be required to pack the products in original manufacturer’s packing.
  •  Refund Will be created within 20 days from the date of reverse pick up.

Return Policy

“RETURN” means an action of giving back the product ordered at Acerus Pharma portal by the consumer. The following situations may arise which may cause the action of return of the product.

  • Product(s) delivered do not match your order.
  • Product(s) delivered are post or near to expiry date (medicines with an expiry date of less than 2 months shall be considered as near expiry.)
  • Product(s) delivered were damaged in transit (do not accept any product which has a tampered seal).
    NOTE Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

Cancellation Policy

The Customers can cancel the order for the product till Acerus Pharma shipped it. Order once shipped cannot be cancelled.
# ACERUS PHARMA CANCELLATION”
There may be certain orders that Acerus partners are unable to accept and services & these may need to be cancelled. Some other situations that may result in your order being cancelled includes, non-availability of the products or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners..

SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of order and can be viewed in the cart section at time of checkout.
For any further shipping related information, please write email to aceruspharmaindia@gmail.com .

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